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Downgrades and the grace period

A downgrade over the new limits makes the workspace read-only and deletes nothing, and a failed payment starts a 14-day grace period before any restriction.

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Overlane never deletes your data because of a plan change or a payment problem. The worst outcome is a read-only workspace: everything can be read, nothing can be written, and the way out is always open.

Downgrading over the limits

Moving to a smaller plan, or letting a paid plan end, can leave you over the new limits, for example more projects than Free holds. The workspace then becomes read-only:

  • reads, exports and the billing screens keep working;
  • writes that create or change project data are refused with a message saying so;
  • nothing is deleted, and buying a plan whose limits hold your data lifts it at once.
overlane billing plan --plan free --dry-run
overlane billing status

billing plan shows what is over the limit before anything changes. A move to Free takes effect at the end of the period you already paid for.

When a payment fails

The first failed payment on an invoice starts a grace period of 14 days. During it everything works. You get a notice at once, and reminders when 7 days and 2 days are left. Later failed attempts neither restart nor extend the period.

Only when the grace period ends does the workspace become read-only, as above. Paying the open invoice ends the grace period or lifts the restriction straight away, and the notices stay on record.

overlane billing status
overlane billing portal

billing portal opens Stripe’s page to update the card.

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